In a review the Conciliation and Review Officer (CRO) or a PSC consultant identifies the facts and circumstances that gave rise to the claim as they relate to the relevant Standard. They may consider documentation and, where necessary, interview people who they consider have information relevant to the claim.
Following the review, the CRO or PSC consultant prepares a report. The Commissioner considers this report and any other documentation or information the Commissioner obtains and considers relevant to the claim.
For more information, see the Claimaint's Guide - Reviewing a Breach of Standard Claim.
Page last updated 24 September 2012