Information for training providers

We have provided resources to assist Registered Training Organisations (RTOs) when developing training materials for qualifications from the Public Sector Training Package (PSTP04).

This page deals with the core units of compentency, and there are also resources for elective units.

These WA Public Sector-specific resources can be used to customise training materials for the core units of competency from the following qualifications:

Certificate II in Government (PSP20104)
Certificate III in Government (PSP30104)
Certificate IV in Government (PSP40104)
Diploma of Government (PSP50104)
Advanced Diploma of Government (PSP60104)

The resources have been collated into 10 generic Competency Fields:

Government Processes
Ethics and Accountability
Workplace Communication
Service Delivery
Policy
Teamwork
Research and Analysis
Diversity
Workplace Safety
Legislation

As an initiative of the Public Administration Industry Working Group (PAIWG), these resources are designed to support skills development within public administration occupations across the WA Public Sector.

This is not an exhaustive list of public sector publications and should be used as a guide only. Training organisations must validate the training materials and use them in conjunction with agency-specific resources.

To search for additional resources, go to www.wa.gov.au.

Government processes

Related units:

PSPGOV422A Apply government processes
PSPGOV601B Apply government systems

Knowledge & Learning Context	Resources	Owner
structure and functions of Government procedures and processes of Parliament role and structures of Parliamentary Committees legislative process role of Executive Government Cabinet processes functions between Departments and Ministers relevant legislation public sector standards	Governance in the WA Public Sector Boards and Committees Executive Council Processes and Guidelines Cabinet Processes and Cabinet Handbook Public Sector Standards Public Sector Management Act 1994 Equal Employment Opportunity Commissioner's Instruction (Filling a Public Sector Vacancy) Commissioner's Instruction (Employment Standard)	Public Sector Commission
	Parliament of Western Australia	Parliament of Western Australia
	Cabinet Ministers	Department of the Premier and Cabinet
	Treasurer’s Instructions	Department of Treasury
	Western Australian Legislation	State Law Publisher

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Ethics and accountability

Related units:

PSPGOV201B Work in a public sector environment
PSPETHC301B Uphold the values and principles of public service
PSPETHC401A Uphold and support the values and principles of public service
PSPETHC501B Promote the values and ethos of public service
PSPETCH601B Maintain and enhance confidence in public service

Knowledge & Learning Context	Resources	Owner
values of public sector office organisation guidelines and procedures principles of cultural awareness, workplace diversity and emotional intelligence and their application in the workplace fundamental ethical principles such as justice, respect for persons, procedural fairness, confidentiality, responsible care codes of conduct equal employment opportunity, equity and diversity principles principles of personal career planning the nature of ethics / ethical values natural justice / procedural fairness ethical decision making / problem solving models procedures for declaring conflicts of interest protocols for reporting fraud, corruption and maladministration governance practices	Official Conduct WA Public Sector Code of Ethics Obligations of an Officer: Administrative Instruction 707 Equity and Diversity Plan Part 2 Division 1: Public Sector Management Act 1994 (Administration of Public Sector – General Principles) Accountable and Ethical Decision Making Conflict of Interest Guidelines Public Interest Disclosure (Whistleblower) Disciplinary Procedures Good Governance Commissioner's Instruction (Discipline - General) Commissioner's Instruction (Discipline - Former Employees)	Public Sector Commission
	Corruption and Misconduct	Corruption and Crime Commission
	Freedom of Information	Office of the Information Commissioner

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Workplace communication

Related units:

PSPGOV202B Use routine workplace communication techniques
PSPGOV312A Use workplace communication strategies
PSPG0V412A Use advanced workplace communication strategies
PSPGOV512A Use complex workplace communication strategies

Knowledge & Learning Context	Resources	Owner
legislation, regulations, policies, procedures and guidelines relating to workplace communication in the public sector principles of effective communication knowledge of organisation processes procedures manuals for dealing with enquiries channels of communication organisational etiquette for oral communication conflict resolution techniques equal employment opportunity, equity and diversity principles public sector legislation such as occupational health, safety and environmental requirements in the context of workplace communication legislation, regulations, policies, procedures and guidelines relating to workplace communication in the public sector such as privacy, confidentiality, freedom of information principles of effective communication, including presentations knowledge of organisation processes and hierarchy (including complaints) meeting formats and facilitation/chairing requirements to suit presentations to suit different audiences, such as workgroup, organisational, inter-agency and the public	Official Communications: Administrative Instruction 102 Media and Public Relations: Administrative Instruction 728 Public Sector Commissioner’s Circulars Communication and Official Information	Public Sector Commission
	Freedom of Information	Office of the Information Commissioner
	Complaint Handling	Ombudsman WA

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Service delivery

Related units:

PSPGOV203B Deliver a service to clients
PSPGOV402B Deliver and monitor service to clients

Knowledge & Learning Context

Resources

Owner

current practice in client service delivery in the public sector
organisational client service charter, standards and procedures
equity and diversity issues impacting on client service delivery
principles of effective client service delivery
client services provided by the organisation
limitations of resources for service delivery

Citizen Centric Government

Public Interest Disclosure

Human Resources Capability Framework

Public Sector Commission

Complaint Handling

Ombudsman WA

Policy

Related units:

PSPPOL404A Support policy implementation
PSPPOL603B Manage policy implementation

Knowledge & Learning Context	Resources	Owner
policy feedback mechanisms whole of government policies and international policy obligations that impact on organisation policy equal employment opportunity, equity and diversity principles principles of community engagement in policy development equal employment opportunity, equity and diversity principles practices and procedures for developing policy guidelines organisation and government procedures and protocols policy development processes and practices in the public sector	Citizen Centric Government Good Governance Progressing Diversity – Strategies at work	Public Sector Commission
	Council of Australian Governments	Department of the Premier and Cabinet
	Treasury Publications	Department of Treasury
	Commerce Publications	Department of Commerce

Teamwork

Related units:

PSPGOV301B Work effectively in the organisation
PSPGOV302B Contribute to workgroup activities

Knowledge & Learning Context	Resources	Owner
legislation, regulations, policies, procedures and guidelines relating to work in the public sector competency requirements of current duties principles of career planning / development and taking responsibility for own learning and development self-assessment techniques alternative work strategies range of learning and development strategies Government agencies risk management procedures principles of emotional intelligence and its application to working in a group group dynamics self-managed workgroups roles and leadership styles in a workgroup range of learning and development strategies occupational health and safety and environment in the context of a public sector work environment	Leadership Capability Profile	Public Sector Commission
	Risk Management Guidelines	RiskCover
	Occupational Safety and Health Regulations 1996 Occupational Safety and Health Act Act 1984	Worksafe

Research and analysis

Related units:

PSPGOV504A Undertake research and analysis

Knowledge & Learning Context	Resources	Owner
legislation, policies, procedures and guidelines relating to information handling in the public sector, such as confidentiality, privacy, security, freedom of information data collection and management procedures organisational information handling and storage procedures cultural aspects of information and meaning sources of public sector work-related information economic, legal and social issues surrounding the use of information public sector standards standard reporting procedures electronic and manual filing systems databases and data storage systems	State Records Act 2000	State Records Office
	Freedom of Information	Office of the Information Commissioner

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Diversity

Related units:

PSPGOV308B Work effectively with diversity
PSPGOV408A Value diversity
PSPGOV505A Promote diversity
PSPMNGT605B Manage diversity

Knowledge & Learning Context

Resources

Owner

cultural diversity, including issues of racism, harassment and victimisation
direct and indirect discrimination, such as dress codes that exclude certain groups own cultural assumptions and their effect on behaviour and work practices
public sector definitions of diversity
the benefits of workplace diversity
principles and practices of cultural awareness and cross-cultural communication
public sector values and codes of conduct
public sector legislation impacting on workplace diversity
organisational policies and procedures

Public Sector Commissioner's Circular (Workforce Planning and Diversity in the Public Sector)

Equal Opportunity in Public Employment

Equal Opportunity Act 1984

Equity and Diversity Plans

Public Sector Commission

Equal Opportunity

Substantive Equality

Equal Opportunity Commission

Workplace safety

Related units:

PSPOHS201B Follow workplace safety procedures
PSPOHS301A Contribute to workplace safety
PSPOSH401B Implement workplace safety procedures and programs
PSPOHS501A Monitor and maintain workplace safety
PSPOHS602A Manage workplace safety

Knowledge & Learning Context	Resources	Owner
legal rights and responsibilities of the workplace parties the ways in which occupational health and safety is managed in the workplace, and legal requirements workplace hazards occupational health and safety procedures the meaning of workplace occupational health and safety symbols and signs designated workplace personnel responsible for occupational health and safety use of personal protective equipment legal rights and responsibilities of the workplace parties	Safety Health and Injury Management in the WA Public Sector	Commission for Occupational Health and Safety
	Worksafe	Department of Commerce
	WorkCover	WorkCoverWA
	RiskCover	Insurance Commission WA
	Occupational Safety and Health Act 1984	State Law Publisher

Legislation

Related units:

PSPLEGN301B Comply with legislation in the public sector
PSPLEGN401A Encourage compliance with legislation in the public sector
PSPLEGN501B Promote compliance with legislation in the public sector
PSPLEGN601B Manage compliance with legislation in the public sector

Knowledge & Learning Context	Resources	Owner
the range of legislation relating to the public sector (including occupational health and safety and environment) and the key requirements of each public sector codes of ethics / conduct equal employment opportunity, equity and diversity principles organisational processes / procedures for responding to legislative issues consequences of non-compliance procedures for acting on and reporting possible breaches of legislation government processes governance practices	WA Legislation Agency Legislation	Department of Premier and Cabinet
	Code of Ethics Guide to Government	Public Sector Commission
	Misconduct	Corruption and Crime Commission
	Bills and Legislation	Parliament of WA

Please contact us with any suggestions or additions to this page.

Gillian Gallacher – Senior Consultant Skills Development
Phone: (08) 6552 8502 || email: gillian.gallacher@psc.wa.gov.au

Page last updated 27 September 2012